Request account or data deletion
Email privacy@discretionmediagroup.com with the subject “CreatoR OS data deletion”. Identify the account, project or connected channel and whether you want to delete specific information or close the account. Send the request from the associated address when possible. Do not send passwords, API keys or tokens.
We verify that you are the account holder or authorized representative using proportionate information, clarify the scope if necessary and confirm the result or explain a lawful exception. Requests are handled within applicable legal and platform deadlines. This email route remains available even when an in-app deletion control is unavailable.
Google and YouTube
You may revoke CreatoR OS access through Google's security permissions page or Google Account connections. Select CreatoR OS and remove the relevant access. Google sign-in and a YouTube connection are separate authorizations where separately granted.
A YouTube data-deletion request or revocation through CreatoR OS results in deletion of the relevant stored data as soon as possible and within seven calendar days. Revocation directly through Google triggers deletion of related YouTube API data as soon as possible and within 30 calendar days, without needing a separate request. Reconnecting requires authorization and does not automatically recover deleted data.
What deletion covers
Deletion covers the requested information held by CreatoR OS, including applicable connected-platform records and copies in logs or backups subject to platform deadlines. Limited legal retention may apply only where permitted. See the Privacy Policy's retention section.
Deleting information here does not delete content already published on YouTube or another service. It may not cancel a post already scheduled on that platform. Manage those directly with the platform. Original files or independent copies on your device remain under your control; removing a cloud account does not erase them. Providers may retain information under their own obligations, and we pass on deletion instructions where we are responsible for that processing. Contact us if you need help identifying the relevant copies.